FAQ - Frequently asked questions

Everything about the product

How can I know that the product is available in shops/the warehouse?

If the product isn't available, how long I should wait for delivery?

How can I find out if the product is available?

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Placing an order

How can I order the product?

How can I buy something on your webshop?

How fast my order will be processed?

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Discounts and loyalty program

What discounts I could get?

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Gift card

Are there gift cards available?

How can I use the gift card when making the order on the webshop?

How long the gift card is valid after purchasing?

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Delivery and payment

How can I know the delivery prices?

How can I pay?

Are you able to send abroad to other countries?

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Warranties and returns

I received the wrong product. What can I do?

What are the terms of the warranty?

How can I return the goods?

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Contacts and opening hours

What time your shops are open?

Can I rent goods?

How can I reach a specific shop?

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